PRIVACY POLICY

PRIVACY POLICY

Caignite Canada Consulting Inc.
Business Number: 733153233TZ0001
Website: https://caignite.ca
Email: info@caignite.ca
Effective Date: October 3, 2026

Caignite Canada Consulting Inc. (“Caignite”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Caignite collects, uses, discloses, stores, and protects personal information when you visit our website, submit an inquiry or lead form, communicate with us, subscribe to our services, or otherwise interact with us.

Caignite is a Canadian company. Certain operational functions, including sales, customer support, technology, marketing, administration, or other business functions, may be performed by employees, contractors, affiliates, or service providers located outside Canada.

Please review this Privacy Policy carefully so that you understand our practices concerning your personal information.

Table of Contents

Personal Information

Acceptance of this Privacy Policy

What Personal Information We Collect

How We Collect Personal Information

How We Use Personal Information

Who May Access Personal Information

Disclosure and Processing Outside Canada

Consent for Marketing and Communications

Telephone Communications

Cookies and Similar Technologies

Retention of Personal Information

Security of Personal Information

Your Privacy Rights

Correcting Personal Information

Privacy Complaints

Children's Information

Third-Party Websites and Services

Governing Law

Changes to this Privacy Policy

Contact Us

1. Personal Information

For purposes of this Privacy Policy, “Personal Information” generally means information about an identifiable individual, as defined by applicable Canadian privacy legislation.

Personal Information does not generally include information that has been anonymized or aggregated so that it cannot reasonably identify an individual.

Depending on how you interact with Caignite, Personal Information may include your name, email address, telephone number, account information, subscription information, billing information, technical information, and information you voluntarily provide to us.

2. Acceptance of this Privacy Policy

By accessing or using our website or services, submitting an inquiry, submitting a lead form, requesting information, subscribing to a service, or otherwise providing Personal Information to Caignite, you acknowledge that you have had an opportunity to review this Privacy Policy.

Where consent is required by applicable law, we will obtain consent for the collection, use, or disclosure of Personal Information.

You may withdraw consent where permitted by applicable law. However, withdrawing consent may affect our ability to provide certain services, respond to an inquiry, maintain an account, process a transaction, or otherwise fulfill the purpose for which the information was collected.

3. What Personal Information We Collect

We collect only Personal Information that is reasonably necessary for the purposes described in this Privacy Policy.

Depending on how you interact with us, we may collect:

Contact Information

This may include:

Full name;

Email address;

Telephone or mobile number;

Mailing address, where required; and

Other contact information you voluntarily provide.

Subscription and Account Information

If you become a customer or subscriber, we may collect information relating to:

Your account;

Services or subscriptions purchased;

Subscription status;

Service preferences;

Customer communications;

Purchase or transaction history; and

Information necessary to provide customer support.

Payment Information

Where you purchase a subscription or other service, payment information may be collected or processed through our payment providers.

Where payment information is processed by a third-party payment provider, that provider may collect and process payment information in accordance with its own privacy policy and security practices.

Technical and Usage Information

We may automatically collect certain information about your device and interaction with our website, such as:

IP address;

Browser type;

Device type;

Operating system;

Referring and exit pages;

Pages visited;

Date and time of visits;

Website interaction information;

Approximate location derived from technical information; and

Other technical information reasonably necessary to operate, secure, analyze, and improve our website.

Information You Voluntarily Provide

We may also collect information you voluntarily provide when communicating with us by telephone, email, online forms, lead forms, customer-support channels, or other communication methods.

4. How We Collect Personal Information

We may collect Personal Information in several ways.

Website

You may provide Personal Information when you use our website, submit a form, request information, create an account, purchase a service, or communicate with us.

Meta and Other Advertising Platforms

We may advertise our products and services through third-party advertising platforms, including Meta, Facebook, and Instagram.

We may use advertising formats such as Lead Ads and Instant Forms.

When you submit a lead form through an advertising platform, the information you choose to provide may be transmitted to Caignite.

For example, our lead forms may request:

Name;

Email address; and

Telephone number.

We may use this information to respond to your inquiry, provide information about our services, contact you regarding your request, and follow up regarding subscription or service options.

By submitting information through a lead form, you acknowledge that Caignite may use the information provided for the purposes disclosed at or before the time of collection and as otherwise permitted by applicable law.

Third-party platforms such as Meta may separately collect and process information in accordance with their own privacy policies and terms.

Telephone, Email, and Other Communications

We may collect Personal Information when you contact us or communicate with our employees, sales representatives, customer-service personnel, or other authorized representatives.

Customers and Subscribers

If you purchase or subscribe to our services, we may collect information necessary to establish and administer your account, process transactions, provide services, and communicate with you.

5. How We Use Personal Information

We may collect, use, and disclose Personal Information for purposes including:

Responding to inquiries and requests;

Following up with individuals who submit lead forms;

Contacting prospective customers regarding requested products or services;

Providing information about our products and subscription services;

Contacting customers regarding their accounts or subscriptions;

Processing purchases, payments, and subscriptions;

Providing customer service and support;

Administering customer accounts;

Sending service-related communications;

Sending marketing communications where permitted by law and applicable consent requirements;

Improving our website, products, and services;

Conducting analytics, research, and business analysis;

Measuring and improving advertising and marketing activities;

Detecting, preventing, and investigating fraud, abuse, security incidents, or unauthorized activity;

Maintaining the security and integrity of our systems;

Managing our business operations;

Complying with legal, regulatory, tax, accounting, and other obligations;

Establishing, exercising, or defending legal claims; and

Protecting the rights, property, safety, and legitimate interests of Caignite, our customers, and other individuals.

We will not use Personal Information for a materially different purpose without obtaining consent where consent is required by applicable law.

6. Who May Access Personal Information

Access to Personal Information is limited to individuals and organizations that reasonably require access for legitimate business purposes.

Depending on the circumstances, Personal Information may be accessed by:

Authorized Caignite employees;

Sales representatives;

Customer-service personnel;

Contractors and consultants;

Technology and hosting providers;

Customer relationship management providers;

Email and communications providers;

Telephone and messaging providers;

Payment processors;

Analytics and advertising service providers;

Professional advisors, including lawyers, accountants, and auditors; and

Other service providers acting on our behalf.

We take reasonable steps to ensure that service providers handling Personal Information on our behalf use appropriate safeguards and process information only for authorized purposes.

We may also disclose Personal Information where required or permitted by law, including to courts, regulators, law enforcement agencies, governmental authorities, or other parties pursuant to valid legal process.

7. Disclosure and Processing Outside Canada

Caignite is a Canadian company, but certain business operations may involve individuals, contractors, service providers, technology providers, or other business partners located outside Canada.

Accordingly, Personal Information may be stored, accessed, processed, or transferred outside Canada, including in the United States, India, or other jurisdictions where our business operations or service providers are located.

For example, certain sales, customer-support, technology, marketing, administrative, or operational functions may be performed by personnel or service providers located outside Canada.

When Personal Information is processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored, accessed, or processed. Government authorities, courts, law enforcement agencies, or regulators in those jurisdictions may have lawful authority to access information.

We take reasonable contractual, organizational, and technical measures designed to protect Personal Information when it is handled outside Canada.

8. Consent for Marketing and Communications

Where required by applicable law, we obtain consent before sending commercial electronic messages or engaging in other forms of marketing communication requiring consent.

Depending on your relationship with Caignite and the manner in which your information was collected, we may communicate with you regarding:

Products and services you requested information about;

Subscription services;

Account or service updates;

Customer support;

Service-related communications;

Promotional offers; and

Other marketing communications where permitted by applicable law.

Where Canada's Anti-Spam Legislation (CASL) applies, we will comply with applicable requirements concerning consent, sender identification, and unsubscribe mechanisms.

Commercial electronic messages will contain an unsubscribe mechanism where required.

You may unsubscribe from marketing emails by using the unsubscribe mechanism contained in the message.

Unsubscribing from marketing communications does not necessarily prevent us from sending communications that are necessary to administer an account, provide a service, process a transaction, respond to a request, or comply with legal obligations.

9. Telephone Communications

If you provide your telephone number through our website, a Meta Lead Ad, Instant Form, inquiry form, subscription process, or another communication channel, Caignite or an authorized representative may contact you by telephone regarding your inquiry, requested products or services, subscription options, customer service, or related business matters.

Our telephone communications are conducted subject to applicable Canadian laws and regulations, including applicable telemarketing and do-not-call requirements.

Where consent is required, we will seek to obtain and maintain appropriate consent.

We will also maintain and respect applicable internal and external do-not-call preferences as required by law.

10. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, logs, and similar technologies.

These technologies may be used to:

Operate and secure the website;

Remember preferences;

Understand website usage;

Measure advertising performance;

Analyze website traffic;

Improve our services;

Detect security issues; and

Support marketing and advertising activities where permitted.

The information collected may include IP address, device information, browser information, pages visited, referral information, approximate location, and website interaction information.

Third-party providers may place or access cookies or similar technologies in connection with their services.

You may be able to manage or disable certain cookies through your browser settings. Disabling certain technologies may affect the functionality of some website features.

Where consent is required by applicable law for particular cookies or technologies, we will provide appropriate notice and obtain consent.

11. Retention of Personal Information

We retain Personal Information only for as long as reasonably necessary for the purposes for which it was collected, including to:

Provide services;

Maintain customer and subscription records;

Process transactions;

Respond to inquiries;

Maintain business records;

Resolve disputes;

Enforce agreements;

Meet tax, accounting, legal, and regulatory obligations; and

Protect our legitimate business interests.

Different categories of Personal Information may be retained for different periods.

When Personal Information is no longer reasonably required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to legal and regulatory requirements.

12. Personal Information and Data Security

Caignite takes reasonable administrative, technical, and physical measures to protect Personal Information against unauthorized access, use, disclosure, alteration, loss, or destruction.

Security measures may include:

Access controls;

Authentication procedures;

Restricted employee access;

Secure systems and servers;

Encryption where appropriate;

Monitoring and security procedures; and

Internal policies and procedures concerning the handling of Personal Information.

No online system, electronic storage system, or method of transmission can be guaranteed to be completely secure.

Accordingly, while we take reasonable measures to protect Personal Information, we cannot guarantee absolute security.

13. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to Personal Information we hold about you;

Request correction of inaccurate or incomplete Personal Information;

Ask questions about our privacy practices;

Withdraw consent where applicable;

Request information about how Personal Information is collected, used, or disclosed; and

Make a privacy complaint.

We may need to verify your identity before responding to an access, correction, deletion, or other privacy request.

Certain requests may be subject to legal, contractual, security, or other applicable limitations.

14. Correcting Personal Information

We take reasonable steps to keep Personal Information accurate, complete, and current for the purposes for which it is used.

If you believe information we hold about you is inaccurate or incomplete, you may contact us and request a correction.

We will review correction requests and, where appropriate, update the information.

15. Privacy Complaints

If you have a question, concern, or complaint regarding our collection, use, disclosure, or handling of Personal Information, please contact our Privacy Officer.

We will review and investigate privacy complaints in a reasonable manner and take appropriate action where a complaint is substantiated.

You may also have the right to submit a complaint to the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.

16. Children's Information

Our services are not directed toward children under 13.

We do not knowingly collect Personal Information from children under 13 through our services.

If we become aware that we have collected Personal Information from a child under 13 in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.

17. Third-Party Websites and Services

Our website, advertisements, emails, or services may contain links to third-party websites, applications, platforms, or services.

If you choose to access a third-party service, that service may collect, use, or disclose information according to its own privacy policy and terms.

Caignite is not responsible for the privacy practices of third-party websites or services that are not controlled by us.

We encourage you to review the applicable privacy policy before providing Personal Information to a third party.

18. Governing Law

This Privacy Policy is intended to be interpreted in accordance with applicable Canadian privacy legislation and, where applicable, the laws of the Province of Ontario and the federal laws of Canada.

Nothing in this Privacy Policy limits or excludes any privacy rights or protections that cannot lawfully be limited or excluded.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our business;

Our services;

Technology;

Privacy practices;

Legal or regulatory requirements; or

The way we collect, use, disclose, or protect Personal Information.

When material changes are made, we may provide appropriate notice where required by applicable law.

The effective date at the beginning of this Privacy Policy indicates when the current version took effect.

We encourage you to review this Privacy Policy periodically.

20. Contact Us

If you have questions, comments, privacy requests, or complaints concerning this Privacy Policy or our handling of Personal Information, please contact:

Privacy Officer
Caignite Canada Consulting Inc.
Email: info@caignite.ca
Website: https://caignite.ca

Last Updated: October 3, 2026

© 2026 Caignite All Rights Reserved